Shipping policy

Orders generally ship within 1-3 business days.

TRACKING

For domestic orders, all packages are mailed with tracking through USPS, UPS or Fedex depending on the weight and shipping cost. 

For international orders, most packages are mailed with tracking through Asendia USA. Orders that contain only stickers are mailed in an envelope using a global stamp to keep shipping costs low. It will not ship with tracking.

If you are interested in express shipping options, please reach out to me before ordering and I will be happy to work with you.

DAMAGED AND LOST PACKAGES

Once your package has shipped, it is out of my hands, and in the care of the postal service. If your package is correctly addressed and is lost or damaged in transit, please reach out to me at collin@colliholly.com and I will work with you to provide a refund or replacement.

If you received your package and the contents are defective or the wrong items were sent, please reach out to me at collin@colliholly.com and I will work with you to provide a refund or replacement.

If your package has been returned to me due to customer address error, I will attempt to contact you. You may either request the item be reshipped to you, or you may request a refund. In the first case, you will pay for the cost of the new shipping label. In the latter case, the item cost will be refunded to you, but the shipping cost will not be refunded.

Please double check your mailing address before ordering. I am not responsible for lost orders due to incorrect mailing addresses. If your purchase has been shipped to an old address please contact your local postal carrier for assistance.

DUTIES AND TAXES

International shipments are fulfilled through Shopify's Managed Markets program. All applicable duties, taxes, and import fees are collected at checkout, so your order arrives with nothing additional owed.