Shipping policy

Orders generally ship within 1-3 business days.

TRACKING

For domestic orders, all packages are mailed with tracking through USPS, UPS or Fedex depending on the weight and shipping cost. 

For international orders, most packages are mailed with tracking through Asendia USA. Orders that contain only stickers are mailed in an envelope using a global stamp to keep shipping costs low. It will not come with tracking.

If you are interested in express shipping options, please reach out to me before ordering and I will be happy to work with you.

DAMAGED AND LOST PACKAGES

Once your package has shipped, it is out of my hands, and in the care of the postal service. If your package is lost or damaged in transit, please reach out to me and I will work with you to provide a refund or replacement.

If your item is defective or the wrong items were sent, please reach out to me at collihollyshop@gmail.com and I will work with you.

If a package has been returned to me due to an address error, the item cost will be refunded. Shipping costs will not be refunded.

Please double check your mailing address before ordering. I am not responsible for lost orders due to incorrect mailing addresses. If your purchase has been shipped to an old address please contact your local postal carrier for assistance.

DUTIES AND TAXES

International shoppers: Your checkout total includes everything: shipping, taxes, and any applicable duties. What you pay now is all you'll pay - no unexpected costs at delivery. Shopify handles all the paperwork so your order arrives hassle-free.