Augh! Will (x) be restocked?
Almost everything in the shop will be restocked eventually! The only exceptions are the items in the "Last Chance" collection, which are retiring for good once they sell out.
Help! My order is stuck in transit and tracking is no longer updating...
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- Domestic Orders: If it has been at least 2 weeks since shipment with absolutely no tracking updates, please reach out so I can help!
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- International Orders: Overseas shipments can take a bit longer. Please allow at least 4 weeks of no tracking movements before sending a message about a missing order.
Thank you for your patience and for understanding that mail systems can be unpredictable!
Huh? My order states that it was delivered but I did not receive it...
Please check USPS Tracking Help for help first!
If you still need help after submitting a service request, please don't hesitate to reach out to me.
Whoops! I need to cancel my order or change my address...
The answer is the same for both of these situations: Please contact me ASAP with your order number or updated delivery address at collin@colliholly.com.
I work fast to get your items to you! Orders are typically packed and shipped each business day. I am happy to cancel your order or update your address if it hasn't been processed yet. However, once your order is packed and shipping has been purchased, cancellations are no longer possible.
Because I pack orders throughout the day, your order could be prepared near-immediately. Please double-check your order before checking out, as there is no 'grace period' after an order is placed. Cancellations cannot be guaranteed once an order is confirmed.
Sh*t! I provided you with the wrong mailing address...
Please double-check your shipping address before completing your purchase, as I unfortunately cannot cover the cost of packages lost due to typos or address mistakes. If your package is returned to me, here is what can be done:
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- Want it sent again? You will just need to cover the cost of the new shipping label so I can mail it back out to you.
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- Prefer a refund? I will happily refund the cost of your items, but please note that original shipping costs cannot be refunded since the post office keeps those fees once a label is used.
Meow! Are the import taxes/fees included in my shipping cost?
International customers: Shop worry-free worldwide — duties and taxes are included at checkout on all international orders, so what you see is what you pay.
Bark! Do you offer gift wrapping?
While I am unable to offer gift wrapping or custom gift messages, I am happy to help keep your gift a surprise! If you would like me to leave the packing slip out of the box, please contact me first before placing your order.
If you're running short on time, I also offer digital gift cards!
Chimpanzee screech! Do you accept returns?
Please note that all sales are final, and I do not offer returns or exchanges. Thank you so much for understanding and supporting my independent shop! If you have any questions about an item before you buy, feel free to send me a message—I'm always happy to help.