Augh! Will (x) be restocked?
Don't panic if your favorite item is out of stock! Almost everything in the shop will be restocked eventually. The only exceptions are the items tucked away in the "Last Chance" section, which are retiring for good. Thank you for supporting my art and being so patient between shop updates!
Help! My order is stuck in transit and tracking is no longer updating...
Once a package enters the mail system, it can sometimes get lost or stuck in transit. If your order seems to be taking an unexpected detour, here is when we can step in and solve it together:
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- Domestic Orders: If it has been at least 3 weeks since shipment with absolutely no tracking updates, please reach out so I can help!
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- International Orders: Overseas journeys can take a bit longer. Please allow at least 5 weeks of no tracking movements before sending a message about a missing order.
Thank you so much for your patience and for understanding that mail systems can be unpredictable!
Huhn? My order states that it was delivered but I did not receive it...
Wondering where your package is? Please check the USPS Tracking Help Page for quick troubleshooting steps first, as it clears up most common transit questions instantly!
If you still need help after reviewing their guidance, please don't hesitate to reach out to me so we can look into it together.
Oops! I need to cancel my order or change my address...
The answer is the same for both of these situations: Please contact me ASAP with your order number or updated delivery address at collihollyshop@gmail.com.
I work fast to get your items to you! Orders are typically packed and shipped each business day. I am happy to cancel your order or update your address if it hasn't been processed yet. However, once your order is packed and shipping has been purchased, cancellations are no longer possible.
Because I pack orders throughout the day, there is no "grace period"—your order could be prepared near-immediately. Please double-check your order before checking out, as cancellations cannot be guaranteed once an order is confirmed.
Sh*t! I provided you with the wrong mailing address...
Please double-check your shipping address before completing your purchase. Because I am a solo creator, I unfortunately cannot cover the cost of packages lost due to typos or address mistakes. If your package takes a u-turn and is returned to me, here is how we can handle it:
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- Want it sent again? You will just need to cover the cost of the new shipping label so I can mail it back out to you.
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- Prefer a refund instead? I will happily refund the cost of your items, but please note that original shipping costs cannot be refunded since the post office keeps those fees once a label is used.
Meow! Are the import taxes/fees included in my shipping cost?
International shoppers: Your checkout total includes everything: shipping, taxes, and any applicable duties. What you pay now is all you'll pay - no unexpected costs at delivery. Shopify handles all the paperwork so your order arrives hassle-free.
Please refer to my shipping policy at the terms and policy link at the bottom of the page for more details.
Woof! Do you offer gift wrapping?
While I am unable to offer gift wrapping or custom gift messages, I am happy to help keep your gift a surprise! If you would like me to leave the packing slip out of the box, please let me know by leaving a note to the seller during checkout.
If you're running short on time, I also offer digital gift cards-click the link in the menu bar!
Chimpanzee screech! Do you accept returns?
Please note that all sales are final, and I do not offer returns or exchanges. Thank you so much for understanding and supporting my independent shop! If you have any questions about an item before you buy, feel free to drop me a message—I'm always happy to help.